Terms & Conditions – Self-Guided Tours

Booking:     All bookings are accepted subject to hotel availability. Please complete a Tour Booking Form upon receipt of which we shall contact the hotels to reserve your rooms. We shall then send you a Booking Confirmation requiring a deposit of £95 per person to be paid immediately.

Payment:     Payment should be made to the BN European Tours Limited (“the Company”) account at the HSBC bank. With our Booking Confirmation we shall send you paying-in slips for our account or alternatively provide you with the account details for you to pay on-line.

Confirmation:     Upon receipt of payment of the deposit we shall send you a receipt and secure your hotel rooms. The balance must be paid eight weeks prior to departure. Failure to pay the balance when due may result in cancellation of your booking. Payment in full is required for a booking made less than eight weeks prior to departure. A formal invoice showing full payment will be included with your Tour Information Pack.

Single Room Supplement:     If you specifically request a single room when booking then the relevant supplement is payable with the balance of your tour. If you are a solo booking – but are willing to share – then provided we take a booking from another like-minded solo rider there would be no supplement due. Such bookings would be allocated on a strictly first-come, first served basis and until all balances are paid we cannot guarantee a booking made on this basis. In the event that we do not take a booking from another like-minded solo rider, or if having taken two bookings on this basis one subsequently cancels, then the remaining booking would, unfortunately, have to pay the single room supplement.

Cancellation Charges:     If you wish to cancel a Tour booking the following cancellation charges will apply:

Period of notice:
More than 56 days
29 – 56 days
Less than 28 days
Charge:
Deposit per person
50% of total cost per person
100% of total cost per person

If you choose to withdraw from a tour once it has started, no refund will be given.

In the event that we have to cancel a tour due to circumstances beyond our control i.e. “force majeure” events (e.g. war, threat of war, terrorist activity, natural disasters etc) or in the event we have to cancel because you have not paid the balance of the booking cost then no compensation payments will be made.

Your Responsibilities
You must be in possession of a valid British or EU passport (or Visa if required). You must bring the originals of your driver’s licence, insurance certificate and registration document. It is a legal requirement in Europe to carry these papers with your bike.

Please check if prior notice to your insurer is required for a trip abroad as otherwise your cover may be invalid. You should also have European cover for breakdown and repatriation of your bike, yourself and any pillion. This cover should also include the costs of any hire vehicle required.

You must bring an EHIC (European Health Insurance Card) – this will be required in the event that you need medical treatment. Failure to do so will leave you liable for any medical expenses.

You should arrange suitable travel insurance to cover cancellation of your holiday and repatriation in the event of illness or accident.

You must ensure your bike is in a roadworthy condition to complete the trip – minimum tyre tread is 1.6mm in France. There is no need to adjust your headlamp, but you should affix a GB sticker to your number plate.

You are responsible for your own navigation and arrival at the hotels as per the Tour itinerary. If you wish to change the itinerary once the Tour has started e.g. change of hotel or add on extra nights then this is entirely your own undertaking as are any additional charges incurred.

It will be your responsibility to comply with any legal requirements for riding in Europe; a summary of the main points will be included within your Tour Information Pack however this will only be a summary and you should make yourself aware of each country’s requirements.

Our Responsibilities
We shall send you a Tour Information Pack 3 – 4 weeks before the start of the Tour and only after you have paid your balance. This will include a full itinerary with hotel details and suggested routes for the Tour. These will be in a GPX file for use with Garmin sat navs. The routes will be constructed using the latest version of Basecamp – but please note that although these are the same tried & tested routes as used on our Fully Guided Tours they are intended as a guide only as different sat navs can calculate the routes differently.

In the event you have any special dietary requirements you must mention this on the Booking Form. We shall forward the details to the relevant hotels however the hotels are ultimately responsible for the preparation of meals.

We cannot be held responsible for anything beyond our control e.g. the unavailability of any amenities or the closure of any attractions.

Other Self-Guided Considerations
In booking on a Self-Guided Tour you accept that there will not be the back-up as usually provided by the Company on a Fully Guided Tour i.e:

There is no luggage van

There is no Company representative on hand to help with any problems that may arise

In the event of an accident you are responsible for handling the incident – calling emergency services if necessary. The Company cannot be held responsible nor can we be called upon to help as we may be running a Guided Tour at the same time.

In the event of any delays you will be responsible for rescheduling hotel accommodation etc. The Company cannot be held responsible for any unavailability or additional costs incurred.

Complaints Procedure

In the first instance please make us aware of any issue whilst you are on the Tour. We will endeavour to resolve the problem as soon as possible.

Should you feel that we have in any way not met our obligations for the Tour then please put your complaint in writing to the following address:

BN European Tours Limited
Le Champ Masse
61160 Coudehard
France

or e-mail: bneuropeantours@gmail.com