Terms & Conditions Fully-Guided Tours

Latest Update 24 September 2021

Booking:     PLEASE read the section highlighted in red below under Cancellation Charges before making a booking, specifically the European Union (Package Travel and Linked Travel Arrangements) Regulations 2019. We shall adhere to these Regulations and by making a booking you accept all these Terms & Conditions. As places on our tours are limited, bookings are made on a first-come, first-served basis. Please check availability with us then complete a Tour Booking Form, which with payment of your deposit will secure your place. Please note that we do reserve the right to refuse a booking request.

Single Room Supplement:     If you specifically request a single room when booking then the relevant supplement is payable with the balance of your tour. If you are a solo booking – but are willing to share – then provided we take a booking from another like-minded solo rider there would be no supplement due. Such bookings would be allocated on a strictly first-come, first served basis and until all balances are paid we cannot guarantee a booking made on this basis. In the event that we do not take a booking from another like-minded solo rider, or if having taken two bookings on this basis one subsequently cancels, then the remaining booking would, unfortunately, have to pay the single room supplement. In being prepared to share a room with a complete stranger we cannot be held responsible in any way should either party find the other incompatible. If during a tour one party was to request a single room then the relevant supplement would have to be paid by that party for BOTH sets of single rooms (subject of course to availability).

Payment:     Payment should be made to the BN European Tours Limited (“the Company”) account at the HSBC bank. Upon receipt of your booking form we shall send you paying-in slips for our account or alternatively provide you with the account details for you to pay on-line.

Confirmation:     Upon receipt of payment of the deposit we shall send you a booking confirmation with details of the balance due which must be paid eight weeks prior to departure. Failure to pay the balance when due may result in cancellation of your booking. Payment in full is required for a booking made less than eight weeks prior to departure.

Cancellation Charges:     If you wish to cancel a Tour booking the following cancellation charges will apply:

If you choose to withdraw from a tour once it has started, no refund will be given.

We reserve the right to cancel a tour if the minimum number of participants is not reached eight weeks prior to the departure date. In this event we may offer you an alternative tour of the same value or a full refund. We may however still run the tour but without a luggage van if participants are in agreement with this.

In the event that we have to cancel a tour or there is a major change to the itinerary due to circumstances beyond our control i.e. “Force Majeure” events – which include, but are not limited to, war, threat of war, terrorist activity, natural disasters, industrial action etc then no refund or compensation payments will be made. Please ensure you have suitable travel insurance in place for such an event.

We set out below the provisions of the European Union (Package Travel and Linked Travel Arrangements) Regulations 2019 in respect of “extraordinary circumstances” which the Company will follow:

In the event that the Foreign, Commonwealth & Development Office advise against travel to a particular country as a result of the Covid-19 “Coronavirus” pandemic (or any other pandemic) and this affects a scheduled Tour then you may transfer your deposit and balance to another Tour in the same year (subject to availability) however if this is not possible, then any balances that have been paid will be refunded by the Company and any deposits may be transferred to another Tour in the next year.

The Company is not required to pay any additional compensation as the reason for the Tour not taking place is outside of our control.

This ONLY applies when a Tour cannot take place due to the FCDO travel advice. We shall only ever run a Tour to countries approved by the FCDO for travel for leisure purposes – regardless of what colour list they appear on.  It does not apply to any non-immediate departures that are not currently affected – i.e. several months in advance.  We shall decide approx 4 weeks in advance of the scheduled start date of a Tour if it can go ahead. Any cancellations for Tours due to a disinclination to travel, failure to have the necessary vaccinations, failure to have a negative PCR test (or other acceptable test) will be subject to the Cancellation Charges as set out above.

In the event there is a major change to the itinerary of a tour which reduces the quality of the tour and is not considered a “force majeure” event, if you no longer wish to participate in the tour we may offer you an alternative tour of the same value or you may cancel your booking and receive a full refund.

If balances are not paid when due (i.e. 8 weeks before the tour start date) then we will have to consider this as a cancellation and the deposit paid will be forfeited – as per the Cancellation Charges as set out above.

Transportation – in exceptional circumstances only, in the event that transportation of you and/or your bike and/or your luggage is undertaken by the Company, the Company will charge £2.00 per kilometre.

Your Responsibilities
You must be in possession of a valid British or EU passport (or visa if required) with at least 6 months validity remaining. You must bring the originals of your driver’s licence, insurance certificate, green card and registration document. It is a legal requirement in Europe to carry these papers with your bike.

COVID travel requirements: It is your responsibility to ensure you have taken the necessary PCR or Antigen test at the appropriate time if required prior to travel. The cost of all tests and – in the event of a positive test result – the cost of any additional accommodation and travel is your responsibility. You must download the NHS COVID Pass to provide proof of vaccination status for entry into EU countries – the paper Vaccination Status Certificate may be a useful back-up.

Please check if prior notice to your insurer is required for a trip abroad as otherwise your cover may be invalid. You should also have European cover for breakdown and repatriation of your bike, yourself and any pillion. This cover should also include the costs of any hire vehicle required.

You must bring an EHIC (European Health Insurance Card) – or the replacement GHIC (Global Health Insurance Card) -this will be required in the event that you need medical treatment. Failure to do so will leave you liable for any medical expenses.

You should arrange suitable travel insurance to cover cancellation of your holiday and repatriation in the event of illness, accident or “Force Majeure” event.

You must ensure your bike is in a roadworthy condition to complete the trip – minimum tyre tread is 1.6mm in Europe. There is no need to adjust your headlamp, but you should affix a UK/GB sticker to your number plate.

Please check our “Advice” page for more information.

It is the owners sole responsibility to ensure baggage is placed in the van.

In the event of travel delays resulting in your late arrival it will be your responsibility to continue the tour unaccompanied until joining up with the rest of the group. The Company cannot be held responsible for any additional costs you may incur as a result.

It will be your responsibility to comply with any legal requirements for riding in Europe; a summary of the main points will be included within your Tour Information Pack however this will only be a summary and you should make yourself aware of each country’s requirements. We reserve the right to ask you to take a breathalyser test.

We have a zero-tolerance policy for unacceptable behaviour whether towards ourselves, hotel staff, other participants on the tour or anyone else we come into contact with. If we deem your behaviour to be unacceptable we reserve the right to ask you to leave the tour in which case no refund will be given.

Disclaimer
You will be required to sign the following Disclaimer upon arrival:

Riders are deemed to be in control of and fully responsible for their motorcycle at all times. We have a zero-tolerance policy for unacceptable behaviour towards others. We reserve the right to ask you to leave the tour at any time if in our opinion your conduct is not that of a conscientious rider or your behaviour is unacceptable. In the event that you are asked to leave the tour no refund will be given.

BN European Tours Limited does not accept liability for any claims, actions, proceedings, death, injury, illness or damage howsoever caused other than through gross negligence.

You will be required to acknowledge that you have read, understood and agree to the above Disclaimer, that you have suitable insurance for your motorcycle whilst abroad and that you will respect each country’s Highway Code.

Our Responsibilities
We shall honour the tour itinerary as far as it is within our control. We cannot be held responsible for anything beyond our control e.g. the unavailability of any amenities or the closure of any attractions. Every effort will be made to find a suitable alternative to fulfill the itinerary.

In the event you have any special dietary requirements we shall forward the details to the relevant hotel(s) however the hotel(s) is(are) ultimately responsible for the preparation of meals.

The back-up luggage van is provided in good faith, but we cannot be held responsible should the vehicle break down or become unavailable due to vandalism, theft or any other unforeseen event.

Luggage is carried at the discretion of BN European Tours Limited and at the owners’ sole risk. The Company cannot be held responsible for its loss or damage whilst carried in the back-up van. Furthermore, the Company cannot be held responsible for loss or damage to luggage or the contents thereof caused due to searches by authorised bodies (Customs, Police etc.)

BN European Tours Limited cannot be held responsible for late arrival of luggage and personal items should the back-up van be delayed due to circumstances beyond our control.

It will not be an option for customers to travel in the back-up luggage van, other than in exceptional circumstances.

In the event of an accident the appropriate course of action will be taken. This may involve a delay to the tour in the event that the emergency services are needed.  Your patience and understanding will be appreciated and the tour will continue as quickly as possible.

Complaints Procedure

In the first instance please make us aware of any issue whilst we are on the Tour. We will endeavour to resolve the problem immediately.

Should you feel that we have in any way not met our obligations on the Tour then please put your complaint in writing to the following address:

BN European Tours Limited
Downsview House
141-143 Station Road East
Oxted
Surrey
RH8 0QE

or e-mail: bneuropeantours@gmail.com